Terms and Conditions

Terms And Conditions – Savannah-suntours

Savannah-Suntours

Savannah-Suntours Pieter Oberholzer Klipfontein Ranch Annex 10 Vryburg 8600, South Africa www.savannah-suntours.com,

Phone: 0027 780263941, E-Mail: hottieoberholzer@gmail.com

1. Scope of Application

These Terms and Conditions apply to all contracts for travel services, safaris and related services concluded between Savannah-Suntours (hereinafter referred to as the “Tour Operator”) and the customer.

2. Conclusion of Contract

By making a booking, the customer submits a binding offer to conclude a travel contract. The contract becomes effective upon written booking confirmation by Savannah-Suntours.

3. Services

The scope of services is determined by the offer and the booking confirmation. Minor changes or deviations that do not significantly affect the overall character of the trip remain reserved.

4. Prices and Payment

All prices are quoted in South African Rand (ZAR), unless stated otherwise.

Deposit: 20% of the total travel price or as individually agreed at the time of booking. In the event of cancellation by the customer, the deposit is non-refundable.
Final payment: due no later than 3 weeks prior to the start of the trip.
For short-notice bookings, the full travel price is payable immediately.

5. Cancellation by the Customer

The customer may cancel the contract in writing at any time prior to the start of the trip. The date of receipt of the cancellation notice by the tour operator shall be decisive.

The following cancellation fees apply:

8–6 weeks before departure: 50% of the total travel price
5–4 weeks before departure: 70% of the total travel price
Less than 3 weeks before departure or no-show: 100% of the total travel price

Any deposit paid will be credited against the applicable cancellation fees.

6. Cancellation by the Tour Operator

The tour operator may withdraw from the contract in the event of force majeure (e.g. natural disasters, political unrest). Any payments already made will be refunded. Further claims are excluded.

7. Liability and Risk

Savannah-Suntours is liable within the framework of statutory regulations for the proper provision of the agreed services. No liability is accepted for services provided by third parties (e.g. airlines, lodges or activity providers).

Participation in safaris, excursions and other activities is undertaken at the customer’s own responsibility and risk, particularly in connection with nature- and wildlife-related activities. No liability is accepted for loss of or damage to luggage or personal belongings.

8. Passport, Visa and Health Regulations

The customer is solely responsible for compliance with all applicable passport, visa, customs and health regulations of the countries visited. Savannah-Suntours shall not be liable for any disadvantages arising from non-compliance.

We strongly recommend taking out travel cancellation insurance as well as international travel health insurance, including repatriation coverage.

9. Data Protection

Personal data of the customer will be processed exclusively for the purpose of travel arrangements and in accordance with applicable data protection laws.

10. Applicable Law and Place of Jurisdiction

The laws of the Republic of South Africa shall apply. Place of jurisdiction is the registered office of the tour operator, insofar as legally permissible.

11. Severability Clause

Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.

Last updated: January 2026